Refund policy

 

ALL SALES ARE FINAL

Because our products are perfume intended to be applied to the skin, for hygiene and safety reasons we do not accept returns, exchanges, or refunds once an order has been placed and shipped. Please choose carefully before completing your purchase.

DAMAGED, FAULTY, OR INCORRECT ITEMS
We stand behind every order. If your item arrives damaged, faulty, or you received the wrong product, we will make it right with a replacement or a full refund.

To make a claim, email us at Fans@byu.beauty within 14 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and the packaging

Once we have reviewed and approved your claim, we will arrange a replacement or refund. Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

ORDERS NOT YET SHIPPED
If you need to change or cancel an order, contact us at Fans@byu.beauty as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has entered processing.

EUROPEAN UNION AND UNITED KINGDOM CUSTOMERS
Where required by law, customers in the EU and UK have the right to withdraw from a purchase within 14 days without giving a reason. This right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed after delivery. As our perfumes are supplied sealed, this exemption applies once a product has been opened or used. Unopened, unused products in their original sealed condition may be returned within this period.

CONTACT
Questions about returns or refunds should be sent to Fans@byu.beauty.